Refund & Cancellation Policy
Effective date: 27 October 2026
This policy explains when you can cancel an order and get your money back. It applies to reading reports and online consultations you buy from Destinilogy, operated by DESTiNiLOGY LEGACY MASTERCLASS (RA0125389-D). Please read it before you pay.
1. What we sell and how it's delivered
We sell digital services only: AI-assisted reading reports (BaZi, Zi Wei Dou Shu, Qi Men Dun Jia, combined reports, the Personal Destiny Calendar, couple compatibility and company reports) and online consultations.
Nothing is shipped, so there are no shipping costs and nothing to return. Reports are prepared from the details you give us and sent to you as a PDF by email from report@destinilogy.com (or by WhatsApp if you don’t use email). Consultations take place online at the time we agree with you.
2. Where you paid decides how refunds work
Paid on our website (FPX online banking via Billplz). This policy applies. Website payments are made by FPX online banking and processed by Billplz Sdn. Bhd. We don’t take card or e-wallet payments on our website.
Paid (card, and other methods). Cancellations, returns and refunds for orders are handled under ‘s own policies and process. Please raise the request in the app. We’ll still help you through or our contact page.
3. Cancelling a report order
- Before we start preparing your report: you can cancel for any reason and we’ll refund the full amount you paid.
- After we’ve started preparing it, or once it has been delivered: we can’t offer a change-of-mind refund. Each report is written for your own birth details, so it can’t be resold or “returned”. This doesn’t affect any rights you have under Malaysian law, including the Consumer Protection Act 1999.
If you’ve spotted a mistake in the details you entered, tell us as soon as you can with your order number. If we haven’t started, we’ll simply use the corrected details.
4. Cancelling or moving a consultation
- Cancel at least 24 hours before your session and we’ll refund the full amount.
- You can also move your session once, free of charge, if you tell us at least 24 hours before.
- If you cancel with less than 24 hours’ notice, or don’t attend, the session counts as used and isn’t refundable.
- If we have to cancel and can’t find a new time that suits you, we’ll refund you in full.
5. When something goes wrong on our side
We’ll put it right at no cost to you if:
- your report uses details different from the ones you gave us;
- the PDF won’t open or is incomplete;
- you haven’t received your report within 7 days of paying (please check your spam folder first); or
- you were charged twice for the same order, or paid but your order didn’t go through.
We’ll correct and resend the report, or refund the duplicate payment. If we can’t fix the problem, we’ll give you a full refund. Please contact us within 14 days of delivery for report problems.
Readings are traditional metaphysical interpretations for reflection and personal insight. We can’t offer refunds because you disagree with a reading or because an outcome didn’t happen as you hoped.
6. How to ask for a refund
Email info@destinilogy.com or WhatsApp 018-786 9198 with:
- your order number and the name used at checkout;
- what you’d like (cancel, refund or correction) and why; and
- for a refund, the account holder’s full name, bank name and account number.
We’ll reply within 3 working days to tell you whether the refund is approved.
7. How you'll get your money back
FPX payments can’t be reversed automatically, so approved refunds are paid by bank transfer (through Billplz) to the bank account you give us. We refund the full amount you paid, with no deductions, within 14 days of approving your request. We’ll email you when the refund has been sent, with your order reference. How quickly it shows in your account then depends on your bank.
8. If we can't agree
Please talk to us first. We’d much rather sort it out with you directly. If a payment issue still isn’t resolved, you can also contact Billplz at team@billplz.com, who will help on a best-effort basis.